We are sorry to hear you're having trouble with your Shorai battery. Shorai offers a Limited, Pro-Rated Five-Year Warranty for Shorai batteries, for defects in material and/or workmanship, pertaining to sales originating and delivered within the Continental United States.
We ask that you review the following pages:
Battery Charging
Shorai Troubleshooting
FAQ
Warranty Terms
Customer Service
If you are unable to successfully troubleshoot your battery issue, please fill out this form completely to prevent delays in processing your warranty request. Be sure upload a copy of the original receipt (a screenshot or photo will work too). If your vehicle is not listed in the drop downs, please enter the information in the "Questions/Comments" section. Please double check the form for accuracy before submitting.
Note to our Canadian customers - Shorai warranties within Canada are now handled by Kimpex, our Canadian distributor.
We ask that our international customers contact your local Shorai dealer to assist in any warranty questions or issues. Shorai Service LLC is unable to support International warranty claims at this time. If you need technical support, we would be happy to answer any questions.